Customer Privacy Policy

Policy Overview

Taqset is a platform that allows customers to discover merchants and service providers, make payments, book services, manage instalments, and access financing options through participating banking and corporate partners.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile applications, websites, and related services in Egypt.

By creating an account or using the Taqset app, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

To provide our services, we may collect the following information:

  • Full name, mobile number, email address, and account credentials.
  • Profile information such as full name, email, mobile number, gender, and address details.
  • Location information to help you find nearby merchants, branches, and services.
  • camera used to use QR code scanning functionality fir payment verification and 
  • Information related to your bookings, purchases, payments, instalments, and transaction history.
  • Information regarding your card, wallet, or financing selections used during transactions.
  • Referral codes and rewards program information.
  • Device information, application usage data, and notification preferences.
  • Communications submitted through customer support requests, tickets, feedback, or inquiries.

How We Use Your Information

We use your information to:

  • Create and manage your account.
  • Verify your identity using OTP authentication.
  • Process payments, instalments, and BNPL transactions.
  • Enable service bookings and appointment scheduling.
  • Display nearby merchants and service providers based on your location.
  • Manage loyalty programs, referral benefits, discounts, and membership tiers.
  • Send transaction confirmations, reminders, notifications, and service updates.
  • Improve application performance, customer experience, and platform security.
  • Provide customer support and resolve complaints or disputes.
  • Comply with legal, regulatory, and financial obligations.

Data Sharing

We may share your information with:

  • Participating banks and financial institutions to provide BNPL and financing services.
  • Merchants and service providers when required to complete your booking or transaction.
  • Corporate organizations that manage employee benefits or approved spending programs.
  • Trusted service providers that support identity verification, payment processing, notifications, customer support, and technical operations.
  • Government authorities, regulators, or law enforcement agencies when required by law.

We do not sell your personal information to third parties.

Data Control

You have the right to:

  • Access and update your personal information.
  • Modify your profile details and preferences.
  • Manage notification settings.
  • Participate in or opt out of referral programs where applicable.
  • Request correction of inaccurate information.
  • Request deletion of your account through the application.

Some information may continue to be retained where required for legal, regulatory, accounting, or fraud prevention purposes.

Data Retention

We retain your information for as long as your account remains active or as necessary to provide our services.

After account deletion:

  • Personal information will be removed from active systems where permitted by law.
  • Financial records, transaction history, instalments records, and audit logs may be retained for compliance, dispute resolution, fraud prevention, and regulatory requirements.
  • Outstanding financial obligations must be settled before certain account closure requests can be completed.

Data Security

We take reasonable measures to protect your information, including:

  • Secure authentication through MPIN and biometric verification where supported.
  • Encrypted transmission of sensitive information.
  • Access controls that restrict unauthorized access to personal data.
  • Continuous monitoring and security measures designed to protect against misuse, loss, or unauthorized disclosure.

While we strive to protect your information, no electronic system can guarantee absolute security.

Legal & Compliance

  • The platform operates primarily in Egypt and uses the Egyptian Pound (EGP) as its default currency.
  • Certain services may require identity verification before access is granted.
  • Customers using BNPL facilities must comply with applicable repayment obligations and platform terms.
  • Failure to meet repayment commitments may result in fees, restrictions, suspension of services, or other actions permitted under applicable laws and agreements.

How to Reach Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Developer: Mypcot Infotech Pvt Ltd
Email: bnpl.app@gmail.com
Contact Number: +91 8591714190

whatsapp-icon